Introduction
1.1 We are committed to protecting the privacy of our website visitors. In this policy, we explain how we collect, use, and safeguard your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
Collecting Personal Information
2.1 We may collect, store, and use the following types of personal information:
(a) Information about your computer and your use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, duration of visit, page views, and website navigation paths;
(b) Information you provide when registering with our website, including your email address;
(c) Information you provide when completing your profile on our website, including your name, profile picture, gender, date of birth, relationship status, interests and hobbies, educational details, and employment details;
(d) Information you provide for subscribing to our email notifications and/or newsletters, including your name and email address;
(e) Information you provide when using services on our website, or information generated in the course of using those services, such as timing, frequency, and patterns of service use;
(f) Information related to any purchases you make or transactions entered into through our website, including your name, address, phone number, email address, and card details;
(g) Information you post on our website for publication, including your username, profile pictures, and content of your posts;
(h) Information related to any communications you send to us or through our website (including the content of the communication and associated metadata);
(i) Any other personal information you choose to send to us.
2.2 Before disclosing the personal information of another person, you must obtain that person’s consent for both the disclosure and processing of their personal information according to this policy.
Using Personal Information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on relevant pages of the website.
3.2 We may use your personal information to:
(a) Administer our website and business;
(b) Personalize our website for you;
(c) Enable your use of the services available on our website;
(d) Send goods purchased through our website;
(e) Provide services purchased through our website;
(f) Send statements, invoices, and payment reminders, and collect payments;
(g) Send non-marketing commercial communications;
(h) Send email notifications you specifically request;
(i) Send you our newsletter, if requested, and allow you to opt-out at any time;
(j) Send marketing communications about our business or carefully-selected third-party businesses that may interest you, through post or, if agreed, email or similar technologies. You may opt-out at any time;
(k) Provide third parties with statistical information about our users (without identifying any individual users);
(l) Handle inquiries and complaints about our website;
(m) Ensure website security and prevent fraud;
(n) Verify compliance with the terms and conditions of the website, including monitoring private messages sent through our website’s private messaging service.
3.3 If you submit personal information for publication on our website, we will publish and use it in accordance with the license you grant to us.
3.4 Your privacy settings can control the publication of your information on our website and can be adjusted using privacy controls.
3.5 We will not, without your express consent, share your personal information with third parties for their direct marketing purposes.
3.6 All financial transactions on our website are processed by a designated payment service provider. You can review their privacy policy by requesting a copy. We only share information with them necessary for payment processing, refunds, and related queries.
Disclosing Personal Information
4.1 We may disclose your personal information to employees, officers, insurers, advisers, agents, suppliers, or subcontractors as necessary for the purposes outlined in this policy.
4.2 We may disclose your personal information to members of our group of companies (subsidiaries, holding company, and its subsidiaries) as necessary for the purposes outlined in this policy.
4.3 We may disclose your personal information:
(a) As required by law;
(b) In connection with any legal proceedings;
(c) To establish, exercise, or defend our legal rights (including fraud prevention and credit risk reduction);
(d) To a purchaser or prospective purchaser of any business or asset we are selling or considering selling;
(e) To any person we reasonably believe may apply to a court or authority for disclosure of that information, where we believe such disclosure would be likely.
4.4 Except as outlined in this policy, we will not share your personal information with third parties.
International Data Transfers
5.1 The information we collect may be stored and processed in, and transferred between, the countries in which we operate to enable us to use the information in accordance with this policy.
5.2 Information may be transferred to countries with data protection laws not equivalent to those in the European Economic Area, such as the United States, Russia, Japan, China, and India.
5.3 Personal information you publish or submit for publication on our website may be available globally via the internet. We cannot prevent misuse of this information by others.
5.4 You expressly agree to the transfers of personal information as described in this section.
Retaining Personal Information
6.1 Our data retention policies ensure compliance with legal obligations regarding the retention and deletion of personal information.
6.2 Personal information will not be retained longer than necessary for the purpose it was collected.
6.3 Notwithstanding the other provisions of this section, we will retain documents (including electronic) containing personal data:
(a) As required by law;
(b) If relevant to ongoing or prospective legal proceedings;
(c) To establish, exercise, or defend legal rights, including fraud prevention and credit risk reduction.
Security of Personal Information
7.1 We take reasonable technical and organizational precautions to protect your personal information from loss, misuse, or alteration.
7.2 Personal information is stored on secure servers with password and firewall protection.
7.3 All financial transactions through our website are encrypted.
7.4 You acknowledge that internet transmission of data is inherently insecure, and we cannot guarantee security over the internet.
7.5 You are responsible for keeping your password confidential. We will never ask for your password (except during login).
Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should periodically check this page to ensure you are satisfied with any changes.
8.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
Your Rights
9.1 You may request access to any personal information we hold about you. This is subject to:
(a) A fee (currently GBP 10); and
(b) Appropriate identification (usually a certified photocopy of your passport and a utility bill showing your address).
9.2 We may withhold personal information as permitted by law.
9.3 You may request us not to process your personal information for marketing purposes at any time.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing, or we will provide an opt-out option.
Third-Party Websites
10.1 Our website may contain links to third-party websites.
10.2 We have no control over, and are not responsible for, the privacy policies or practices of third parties.
Updating Information
11.1 Please notify us if any of your personal information we hold needs to be corrected or updated.
Cookies
12.1 Our website uses cookies.
12.2 A cookie is a file containing an identifier sent by a web server to a web browser, which is stored by the browser. The identifier is sent back to the server when the browser requests a page.
12.3 Cookies may be either “persistent” or “session” cookies: persistent cookies remain valid until their expiry date unless deleted by the user; session cookies expire when the browser is closed.
12.4 Cookies usually don’t contain personal information, but data stored about you can be linked to cookies.
12.5 We use both session and persistent cookies on our website.
12.6 The cookies we use include:
(a) Recognizing your computer when you visit our website and tracking navigation.
12.7 Most browsers allow you to block cookies. For example:
(a) In Internet Explorer (version 11), you can block cookies by adjusting the settings under “Privacy.”
(b) In Firefox (version 47), you can block all cookies by choosing “Use custom settings for history.”
(c) In Chrome (version 52), you can block cookies by selecting “Block sites from setting any data” in the settings.
12.8 Blocking cookies can negatively affect website usability.
12.9 If you block cookies, you may not be able to use all features on our website.
12.10 You can delete cookies stored on your computer. For example:
(a) In Internet Explorer (version 11), manually delete cookie files.
(b) In Firefox (version 47), delete cookies via “Options” and “Privacy.”
(c) In Chrome (version 52), delete cookies via “Clear browsing data.”
12.11 Deleting cookies can negatively affect the usability of many websites.
Our Details
13.1 You can contact us:
(a) By post using our postal address;
(b) Using the contact form on our website;
(c) By phone using the contact number on our website;
(d) By email using the address on our website.